{"id":6072,"date":"2020-06-22T15:58:30","date_gmt":"2020-06-22T20:58:30","guid":{"rendered":"https:\/\/www.deltastate.edu\/student-affairs\/?page_id=6072"},"modified":"2026-04-08T12:01:31","modified_gmt":"2026-04-08T17:01:31","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.deltastate.edu\/students\/health-counseling-services\/faq\/","title":{"rendered":"Health and Counseling &#8211; Frequently Asked Questions"},"content":{"rendered":"[vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; 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<\/div><div class=\"slide-bg-overlay\" style=\"background-color: #0a0a0a;\"> &nbsp; <\/div><\/div><div class=\"container\">\r\n\t\t\t\t\t\t<div class=\"content\"><h1>Health and Counseling Center Frequently Asked Questions<\/h1><\/div>\r\n\t\t\t\t\t\t\t\t<\/div><!--\/container--><div class=\"video-texture \"> <span class=\"ie-fix\"><\/span> <\/div><\/div> <!--\/swiper-slide--><\/div><div class=\"nectar-slider-loading \"> <span class=\"loading-icon none\">   <\/span> <\/div> <\/div> \r\n\t\t\t\t\t\r\n\t\t\t\t\t<\/div><\/div>[\/vc_column][\/vc_row][vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_spacing=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][tabbed_section style=&#8221;default&#8221; alignment=&#8221;left&#8221; spacing=&#8221;default&#8221; tab_color=&#8221;Accent-Color&#8221;][tab icon_family=&#8221;none&#8221; title=&#8221;Counseling Services&#8221; id=&#8221;1775667586265-0&#8243; tab_id=&#8221;1775667586265-8&#8243;][vc_column_text]\n<h2>Counseling Services<\/h2>\n[\/vc_column_text][vc_column_text]<strong>Q:<\/strong> What services are provided by the counseling office?<br \/>\n<strong>A:<\/strong> Counseling Services in a confidential setting provides university students, faculty and staff with individual and group assistance in adapting to stressful situations while attending and working at DSU.\u00a0 Examples such as adjusting to the university environment, COVID 19 stressors, relationship issues with roommate, professors, parents, significant other, choosing a vocation, selecting a major, and solving personal, social, and educational difficulties are common reasons to utilize counseling.[\/vc_column_text][divider line_type=&#8221;Full Width Line&#8221; line_thickness=&#8221;1&#8243; divider_color=&#8221;default&#8221; custom_height=&#8221;30&#8243;][vc_column_text]<strong>Q:<\/strong> Who can use Counseling Services?<br \/>\n<strong>A:<\/strong> All members of the Delta State University community (students, faculty, and staff) are eligible to use our services.[\/vc_column_text][divider line_type=&#8221;Full Width Line&#8221; line_thickness=&#8221;1&#8243; divider_color=&#8221;default&#8221; custom_height=&#8221;30&#8243;][vc_column_text]<strong>Q:<\/strong> Is there a fee?<br \/>\n<strong>A:<\/strong> There is no fee.[\/vc_column_text][divider line_type=&#8221;Full Width Line&#8221; line_thickness=&#8221;1&#8243; divider_color=&#8221;default&#8221; custom_height=&#8221;30&#8243;][vc_column_text]<strong>Q:<\/strong> What if I have concerns about a friend or roommate?<br \/>\n<strong>A:<\/strong> Make a report through <strong>DSU C.A.R.E.S-Campus Action Referral &amp; Evaluation System. C<\/strong><strong>lick the link to submit a confidential report <\/strong><a href=\"https:\/\/www.deltastate.edu\/student-affairs\/report-concern\">https:\/\/www.deltastate.edu\/student-affairs\/report-concern<\/a>.[\/vc_column_text][divider line_type=&#8221;Full Width Line&#8221; line_thickness=&#8221;1&#8243; divider_color=&#8221;default&#8221; custom_height=&#8221;30&#8243;][vc_column_text]<strong>Q:<\/strong> How do I make an appointment?<br \/>\n<strong>A:<\/strong>\u00a0 Click here to <a href=\"https:\/\/outlook.office365.com\/owa\/calendar\/CounselingServices@deltastate0.onmicrosoft.com\/bookings\/\">Schedule an Appointment<\/a> or contact us at 662-846-4690.<\/p>\n<p>Our office hours are Monday-Friday 8 AM &#8211; 5 PM (Fall and Spring semesters) Monday-Thursday 7:00 AM &#8211; 5:30 PM (Summer). We are conveniently located in the back of the Student Health building.[\/vc_column_text][divider line_type=&#8221;Full Width Line&#8221; line_thickness=&#8221;1&#8243; divider_color=&#8221;default&#8221; custom_height=&#8221;30&#8243;][vc_column_text][\/vc_column_text][vc_column_text]<strong>Q:<\/strong> What do I do if I have an after-hours emergency?<br \/>\n<strong>A:<\/strong> Contact the University Police department at 662-846-4155 or 911 if you are away from campus.[\/vc_column_text][divider line_type=&#8221;Full Width Line&#8221; line_thickness=&#8221;1&#8243; divider_color=&#8221;default&#8221; custom_height=&#8221;30&#8243;][\/tab][tab icon_family=&#8221;none&#8221; title=&#8221;Health Services&#8221; id=&#8221;1775667586406-3&#8243; tab_id=&#8221;1775667586407-8&#8243;][vc_column_text]\n<h2>Health Services<\/h2>\n[\/vc_column_text][vc_column_text]<strong><a href=\"https:\/\/www.deltastate.edu\/students\/wp-content\/uploads\/sites\/34\/2025\/02\/timelycare.png\"><img loading=\"lazy\" decoding=\"async\" class=\"size-medium wp-image-15727 aligncenter\" src=\"https:\/\/www.deltastate.edu\/students\/wp-content\/uploads\/sites\/34\/2025\/02\/timelycare-300x110.png\" alt=\"\" width=\"300\" height=\"110\" srcset=\"https:\/\/www.deltastate.edu\/students\/wp-content\/uploads\/sites\/34\/2025\/02\/timelycare-300x110.png 300w, https:\/\/www.deltastate.edu\/students\/wp-content\/uploads\/sites\/34\/2025\/02\/timelycare-1024x376.png 1024w, https:\/\/www.deltastate.edu\/students\/wp-content\/uploads\/sites\/34\/2025\/02\/timelycare-768x282.png 768w, https:\/\/www.deltastate.edu\/students\/wp-content\/uploads\/sites\/34\/2025\/02\/timelycare-1536x564.png 1536w, https:\/\/www.deltastate.edu\/students\/wp-content\/uploads\/sites\/34\/2025\/02\/timelycare-2048x752.png 2048w, https:\/\/www.deltastate.edu\/students\/wp-content\/uploads\/sites\/34\/2025\/02\/timelycare-220x81.png 220w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a><\/strong><\/p>\n<p>Whether you\u2019re feeling under the weather, anxious, or overwhelmed, you can talk to a licensed provider to get the care you need via phone or secure video visits. Check out the FAQs below to learn more.<\/p>\n<p><strong>How can I access TimelyCare?<\/strong><\/p>\n<p>Visit <span style=\"color: #339966;\"><strong><a style=\"color: #339966;\" href=\"https:\/\/nam12.safelinks.protection.outlook.com\/?url=http%3A%2F%2Fwww.timelycare.com%2Fokrahealth&amp;data=05%7C02%7Cldailey%40deltastate.edu%7C08725efa25f94eccdfbf08dce94cdcf9%7Ceba10250257b4cb99814bb2167b4d99d%7C0%7C0%7C638641763582718907%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&amp;sdata=silHme%2F1Mq3CJL1r6VQ8pBNiZ6UHWHqsI946POGy6m0%3D&amp;reserved=0\">timelycare.com\/okrahealth<\/a> <\/strong><\/span>or download the TimelyCare app from your app store and register with your school email address. You can then start visits from any web-enabled device\u2014smartphone, tablet, laptop, or desktop\u2014anywhere in the United States.<\/p>\n<p><strong>Who can use TimelyCare?<\/strong><br \/>\nAny enrolled student. That\u2019s you!<\/p>\n<p><strong>What services are available?<\/strong><br \/>\n\u2022 MedicalNow: 24\/7, on-demand medical care.<br \/>\n\u2022 TalkNow: 24\/7, on-demand emotional support.<br \/>\n\u2022 Scheduled Medical: Select the day, time, and medical provider of your choice.<br \/>\n\u2022 Self-Care Content: 24\/7 access to self-care tools and resources, such as meditation and yoga sessions, helpful videos, and short articles from experts.<\/p>\n<p><strong>How much does a visit cost?<\/strong><br \/>\nTimelyCare services are available at no cost to Delta State University students.<\/p>\n<p><strong>Are my visits with Timelycare confidential?<br \/>\n<\/strong>Yes. No information will be released without a signed statement by the person receiving medical care.<\/p>\n<p><strong>Does Timelycare offer lab work, x-rays, \/ injections?<br \/>\n<\/strong> These services are referred to a local doctor\u2019s office at the student\u2019s expense.<\/p>\n<p>&nbsp;<\/p>\n<p style=\"text-align: center;\">As a reminder, TimelyCare licensed providers are available to offer medical or emotional support via phone or secure video visits. Have questions? Visit <strong><span style=\"color: #339966;\"><a style=\"color: #339966;\" href=\"https:\/\/nam12.safelinks.protection.outlook.com\/?url=http%3A%2F%2Fwww.timelycare.com%2Fokrahealth&amp;data=05%7C02%7Cldailey%40deltastate.edu%7C08725efa25f94eccdfbf08dce94cdcf9%7Ceba10250257b4cb99814bb2167b4d99d%7C0%7C0%7C638641763582748619%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&amp;sdata=9DgYWItQuqOeKO0dcS3wss2j72ZIsS2ErL5FPjYCrUw%3D&amp;reserved=0\">timelycare.com\/okrahealth<\/a><\/span> <\/strong>to get started or call 1-833-4-TIMELY.<\/p>\n<p>&nbsp;<\/p>\n[\/vc_column_text][\/tab][tab icon_family=&#8221;none&#8221; title=&#8221;Accessibility Services&#8221; id=&#8221;1775667586422-1&#8243; tab_id=&#8221;1775667586423-7&#8243;][vc_column_text]\n<h2>Accessibility Services<\/h2>\n[\/vc_column_text][vc_column_text]<strong>What are my responsibilities to qualify for accessibility services?<\/strong><\/p>\n<ul>\n<li>Students should self-identify as a student with a qualified disability.<\/li>\n<li>Students should provide documentation of the disability.<\/li>\n<li>Students are encouraged to request services at least 30 days or earlier prior to the start of classes to ensure the availability of services and to allow for timely and effective processing of requests.<\/li>\n<\/ul>\n[\/vc_column_text][divider line_type=&#8221;Full Width Line&#8221; line_thickness=&#8221;1&#8243; divider_color=&#8221;default&#8221; custom_height=&#8221;30&#8243;][vc_column_text]<strong>What are my rights?<\/strong><\/p>\n<ul>\n<li>You have a right to services and reasonable accommodations which allows you to compete on an equal basis with non-disabled students, as long as you meet the requirements of the program.<\/li>\n<li>You have the right to privacy. Information regarding your disability is confidential and cannot be released to anyone without your written permission unless court ordered.<\/li>\n<\/ul>\n[\/vc_column_text][divider line_type=&#8221;Full Width Line&#8221; line_thickness=&#8221;1&#8243; divider_color=&#8221;default&#8221; custom_height=&#8221;30&#8243;][vc_column_text]<strong>How often should I apply for accessibility services?<\/strong><\/p>\n<ul>\n<li>Students must self-identify and submit a new course schedule each semester so that proper paperwork is submitted to each instructor and to ensure reasonable accommodations. It is important to request services at the beginning of each semester.<\/li>\n<\/ul>\n[\/vc_column_text][divider line_type=&#8221;Full Width Line&#8221; line_thickness=&#8221;1&#8243; divider_color=&#8221;default&#8221; custom_height=&#8221;30&#8243;][vc_column_text]<strong>What are reasonable accommodations?<\/strong><\/p>\n<ul>\n<li>Reasonable accommodations are modifications or adjustments to a course, program, service, or activity that enable students with documented disabilities to have the same privileges available to students without disabilities. The University is only obligated to provide accommodations for the documented limitations of students with disabilities.<\/li>\n<\/ul>\n[\/vc_column_text][divider line_type=&#8221;Full Width Line&#8221; line_thickness=&#8221;1&#8243; divider_color=&#8221;default&#8221; custom_height=&#8221;30&#8243;][vc_column_text]<strong>Are accessibility records made a part of my permanent college file?<\/strong><\/p>\n<ul>\n<li>No. Information about your contact with the Office of Accessibility Services is not kept in your permanent, academic or financial records.<\/li>\n<\/ul>\n[\/vc_column_text][\/tab][\/tabbed_section][\/vc_column][\/vc_row][vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_spacing=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"<p>[vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_spacing=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221;&#8230;<\/p>\n","protected":false},"author":530,"featured_media":0,"parent":10117,"menu_order":99,"comment_status":"closed","ping_status":"closed","template":"page-left-sidebar.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-6072","page","type-page","status-publish"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.deltastate.edu\/students\/wp-json\/wp\/v2\/pages\/6072","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.deltastate.edu\/students\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.deltastate.edu\/students\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.deltastate.edu\/students\/wp-json\/wp\/v2\/users\/530"}],"replies":[{"embeddable":true,"href":"https:\/\/www.deltastate.edu\/students\/wp-json\/wp\/v2\/comments?post=6072"}],"version-history":[{"count":12,"href":"https:\/\/www.deltastate.edu\/students\/wp-json\/wp\/v2\/pages\/6072\/revisions"}],"predecessor-version":[{"id":16632,"href":"https:\/\/www.deltastate.edu\/students\/wp-json\/wp\/v2\/pages\/6072\/revisions\/16632"}],"up":[{"embeddable":true,"href":"https:\/\/www.deltastate.edu\/students\/wp-json\/wp\/v2\/pages\/10117"}],"wp:attachment":[{"href":"https:\/\/www.deltastate.edu\/students\/wp-json\/wp\/v2\/media?parent=6072"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}