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University Supported Hardware and Software

POLICY STATEMENT
 
Due to the limitation of resources available at the University level, the campus cannot support all makes and models of equipment and software/hardware available on the open market. Items purchased that are not on the list below will be considered “non-supported” technology equipment and the University will not be required to provide technology support for such equipment and software.
 
DEFINITIONS
 
Electronic Communications: The use of computers and network systems in the communicating or posting of information or material by way of electronic mail, bulletin boards, or other such electronic tools.
 
Market-specific disciplines: Disciplines that have special hardware/software needs due to the job market for which they are producing graduates.
 
Network Systems: Includes voice, video and data networks, switches, routers, wireless devices, and storage devices.
 
System or Network Administrator: A university employee responsible for managing the operation or operating system environments of computers or network systems, respectively.
 
University Computers and Network Systems (University Systems): Computers, networks, servers, and other similar devices that are administered by the university and for which the university is responsible. Throughout this policy, the shortened term "university systems" is used to mean all university computers and network systems.
 
Used Equipment: Technology equipment that is no longer able to function as solid, working equipment for daily activities of the campus. This equipment should be used only as a temporary method for part time staff members. Under no circumstances shall used equipment be used as a substitution for new equipment. Used equipment will not be supported by OIT in the same manner as is new, university provided equipment.
 
PROCEDURES and RESPONSIBILITIES
 
The information outlined below details the hardware and software solutions that have been selected by the University. Departments interested in purchasing new hardware or software should consider this listing a guideline as to the brand and types of hardware and software the University has determined can and will be supported by the University resources. Due to the limitation of resources available at the University level, the campus cannot support all makes and models of equipment and software/hardware available on the open market. Items purchased that are not on the list below will be considered “non-supported” technology equipment and the University will not be required to provide technology support for such equipment and software.
 
  1. University Supported Hardware
a.       Standard Hardware: The University will provide support for these items in the following ways: delivery, installation, maintenance, and service. See website for current list.
b.      Non Standard Hardware: The University will provide assistance with these items. See website for current list.

 

  1. University Supported Software
a.       University Site License Software: This software is provided on the base system of computers purchased for the University and is the preferred software for technology resources on the DSU campus. See website for current list.
b.      Technical and Functional Support: The University will support these items in the following ways: installing the software (where appropriate), providing training on the use of the software (where appropriate), answering questions, and providing solutions to problems that occur with the software. See website for current list.

 

  1. Department/Discipline Specific Software
a.       Technical Support: University support will be limited to the installation of the software. Departments/divisions will be responsible for providing training on the use of the software, answering questions, and providing solutions to problems.
 
RELATED DOCUMENTS
  • Request for Used Equipment Form
  • Request for New Equipment Survey Form
  • Go to OIT’ website for the most current listing of supported hardware and software (http://OIT.deltaststate.edu)
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