Return or Exchange of Goods

POLICY STATEMENT
 
Material received may be returned for credit or exchange.
 
DEFINITIONS
 
None
 
PROCEDURES and RESPONSIBILITIES
 
Shipments to be returned are handled as follows:
·        Write a memo or email to Purchasing referencing the Purchase Order number on which the items were received. State the reason for the return and give all details for the transaction, and the Return Authorization Number given to you by the company to whom the goods will be returned.
·        Fill out a Return Materials Authorization and send it to Operations and Maintenance for return.
·        Do not attempt to return any goods directly from a department to a company.
 
RELATED DOCUMENTS
  • Return Materials Authorization form
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