To better assist you, all support is centralized into a single system that all of our professional staff shares. Tier I support, those staff members who man our technical support desk, are highly trained, certified professionals who have a diverse set of skills to allow for a broad range of technology support skills. Tier I support members work hand-in-hand with the OIT department to resolve technical cases as quickly as possible. If the technical support desk is not able to resolve the issue on the initial call, he or she will have a Tier II technician contact you to help assist in resolving your technology support issue. Your request will be logged into our Help Desk Online(HDO) by a Technology Support Consultants (TSC) and you will receive an email to confirm your support issue.