OIT Help Desk: Need Technology Help?

 

Dial 4444 on campus

Dial toll-freel1-866-264-1465
Hours: 24/7, 365 Days a Year

 

Enter your case online: 

 

Faculty/Staff:  Use your University provided email address/password

Students:  Use your University OkraMail address/6 digit DSU Online Services password

 

Please note, if you are experiencing access issues, please be in front of a computer when you call and have your account information available. 

 

 

About the Help Desk:  To better assist you, all support is centralized into a single system that all of our professional staff shares. Tier I support, those staff members who man our technical support desk, are highly trained, certified professionals who have a diverse set of skills to allow for a broad range of technology support skills. Tier I support members work hand-in-hand with the OIT department to resolve technical cases as quickly as possible. If the technical support desk is not able to resolve the issue on the initial call, he or she will have a Tier II technician contact you to help assist in resolving your technology support issue. Your request will be logged into our online help desk system and you will receive an email to confirm your support issue.