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Information to connect to the Delta State Network
What is it?
If you would like to know more information about what this cutting-edge technology is, and why Delta State is using it, please Click Here for DSU’s NAC FAQ
Cisco NAC Installation
Yes, all DSU Residence Hall computers and wireless devices are required to use the Clean Access Agent for network access.
Look for it in the “System Tray” in the lower right corner near the time display. You may need to select the "<" to expand and show the Cisco NAC Agent icon.
You will be required to reinstall the client and re-authenticate when your login expires on campus. I keep trying to install the Cisco NAC Agent but it tells me that I can either Modify/Repair or Remove the program. The Cisco NAC Agent is currently installed on your machine. You do not need to install it again. I do not see the Agent icon in my system tray; what do I do? There are a few possibilities: The Agent has not been installed. Please install the Agent to continue.
Your computer has a problem showing Systray icons. You may be able to use “Task Manager” to halt Clean Access Agent and then launch it again. Clean Access Agent is installed but not running. From the “Start” menu, then “All Programs”, then “Cisco”, then “Cisco NAC Agent”, then “Cisco NAC Agent” to launch the program.
Login and Logout
After being re-directed to the login page and logging in on the web, download Cisco NAC Agent, log into the Agent. The Cisco NAC Agent will automatically display a popup when you connect the network wired or wirelessly. Enter your username and password to login. When you enter a URL (www.google.com) on a browser window, you will be re-directed to a login webpage. Enter your username and password to login (your DSU online services credentials).
You can manually login by using the Clean Access Agent login feature. Right-click the Clean Access Agent icon in the system tray and choose “login.” I cannot access the login page. I get the redirection page but then my browser gives an error and stops. Generally, this is caused by an encryption (SSL) problem with your browser. Encryption is required for authentication to complete. Try another browser if you are unable to correct the problem with the first browser. (If you were using IE try Firefox, or if you were using Firefox try IE). Usually, Firefox has fewer encryption problems.
I’ve opened my browser with a default blank page but I am not redirected to a login page. Go to a non-Delta State site such as www.google.com. I’m on a Windows machine. Sometimes I can login using the web page and at other times, the web page tells me that I must use Clean Access Agent, why? It depends on when the last time your computer was “validated” to the network. You should always use the Agent to access the network at Delta State. Currently, the only way to manually logout is to use the Cisco NAC Agent "logout" feature. Right-click the Agent icon in the system tray and choose logout. I do not have a “logout” option in Cisco NAC Agent. Once you login through the Clean Access Agent, you will have the “logout” feature. Yes, the Clean Access Agent may not always detect your network status. If you can access normal internet sites such as www.google.com, then you are authenticated. Please choose “logout” and then choose “login” again. You can only access sites needed to meet the requirements and the DSU website. For Windows Updates:http://windowsupdate.microsoft.com Antivirus sites: i.e, http://www.mcafee.com The Delta State website: http://www.deltastate.edu If you cannot get to a specific website of an antivirus application you prefer call the Helpdesk at 846-4444 and request that we add access to that site. We will review these requests on a case-by-case basis. Yes, you should be able to go to http://windowsupdate.microsoft.com. Yes, you can update most antivirus products before you login. Windows Update will fail if your Windows Operating System is not properly licensed. You must have a legal copy of the operating system to connect to the Delta State University network. Please contact Microsoft or your PC manufacturer with these questions. Call the Helpdesk at 846-4444 and request that we add your non-standard machine to the network. Currently we will investigate these on a case by case basis to determine if they are safe additions to Delta State’s computing environment. If you have already been added by the Office of Information Technology, simply go to a non-Delta State site such as www.google.com. You must try to go to a non-Delta State site such as www.google.com. Yes. All computers connected to residence halls and the University wireless network, OkraNet are required to use Clean Access Agent for network access. No, you will not be able to ping the default gateway. This is normal and is due to network security currently in place. We are adding gaming devices on a case by case basis. Please browse to http://www.deltastate.edu/pages/3599.asp and fill out the required registration form. We will need your Name, 900 number, location, phone number, OkraMail or Delta State employee email address, type of device, and MAC-Address for your device. We will notify you once your device has been given access. If you are unable to find your MAC-Address, please refer to your product manual or contact the manufacturer of the device. If you are unable to deliver the correct information to the OIT, we will not support locating this information for you. Please give us up to 5 days to process your device registration. Connecting to the Secure Wireless Network, OKRAnet, with a PDA, smart phone or other wireless device: Although PDAs, smart phones and other wireless devices may connect to the Delta State University wireless network, OkraNet, they are currently not supported and our staff will not help you troubleshoot a non-university owned device. We are adding PDA’s, Smart Phones and other wireless enabled devices but do not offer troubleshooting support if you are unable to use them as these types of devices are a constantly changing and dynamic technology. Please browse to http://www.deltastate.edu/pages/3599.asp and fill out the required device registration form. We will need your Name, 900 number, location, phone number, OkraMail or Delta State employee email address, device type, and MAC-Address(called Wi-Fi address if you have an iPhone). We will notify you once your device has been given access. If you are unable to find your MAC-Address, please refer to your product manual or contact the manufacturer of the device. If you are unable to deliver the correct information to the OIT, we will not support locating this information for you. Please give us up to 5 days to process your device registration. Authentication Type: OPEN Encryption: NONE If you are still experiencing issues, please refer to the OIT (Office of Information Technology) website and make sure that you have read the information pertaining to your issue at http://oit.deltastate.edu If you have additional questions or comments, please call the OIT Helpdesk. Dial 4444 on campus, 846-4444 locally, or toll-free 1-866-264-1465 To better assist you, all support is centralized into a single system that all of our professional staff share, The Central Helpdesk (CHD). Please do not come by our offices without speaking with our Tier I Central Helpdesk first, as this can delay how your case and other cases are resolved. Tier I support, those staff members who work at our technical support desk, are highly trained, certified professionals who have a diverse set of skills to allowing for a broad range of technology support . Tier I support members work hand-in-hand with the Office of Information Technology to resolve technical cases as quickly as possible. If the technical support desk is not able to resolve your issue on the initial call, he or she will have a Tier II technician contact you to help assist in resolving your technology support issue. Your request will be logged into our Help Desk Online (HDO) system by one of our Technology Support Consultants (TSC) and you will receive an email to confirm your support issue. Please note: If you are experiencing network access issues and the information here has not resolved your issue, call the helpdesk at 662-846-444. You may also come to our Hands-On Sessions weekdays at 3:00pm in Bailey 105. Bring your computer/laptop, charger and have your DSU ID and your account information available. No monitors please. Thank you, The Office of Information Technology.
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