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BB CE6 (Blackboard) Online Course Management System FAQs
Your DSU Online Services and your BB CE6 login and password are the same. These services are integrated under the DSU Banner Administrative ERP system. You will always use your DSU 900# ID number and your associated password to login to either of these services. Any changes you make to your DSU Online Services password will be reflected in your BB CE6 online course management system login. Although some information is listed below, additional information regarding yoru DSU Online Services account can be found on the DSU Online Services FAQ page.
Where can I get assistance with BB CE6?
Delta State University provides a 24/7 Support Line for all BB CE6 issues. The University's chosen course management system, Blackboard Campus Edition 6 (BB CE6 formerly WebCT) has a dedicated 24/7, toll-free support number available for the DSU community. This service provides assistance with all Blackboard support issues, including problems with logging on to the system, accessing courses, participating in online discussions, etc. The CE6 help desk is available 24 hours a day, 7 days a week, including holidays. Dial extension 4444 on campus or you can reach the toll-free number from off campus by dialing 1-866-264-1465.
Use your DSU ID# (900#) and PIN – (this is the same username/PIN that you use to register, check your grades, enter grades, etc.)
- Select “MyDSU” from the www.deltastate.edu homepage
- Select “Access DSU Online Services”
- Choose “Login”
- Enter your DSU ID # or SSN and your password (6 digit PIN number(by default your PIN is your 6 digit birth date))
- Advisory: You will be required to use your Delta State University ID Number when working with any office on the campus. Protect this information just as you would your social security number as it is unique and identifies you to the campus. For more information on keeping your information secure, see Computing Safety Tips.
- Choose “Student Services and Financial Aid”
- Choose “Registration”
- Choose any link except “look up classes to add” and your 900# will display in the top right corner of the or you can contact the Registrar’s office at 662-846-4040.
What is a "PIN"?
Your PIN ("Personal Identification Number") is a six-digit number that serves as the password for access to your student records. When you type your PIN, it will appear as ****** to prevent others from seeing it. All six digits must be entered (if your PIN has leading zeros, enter them also). It is very important that you change your pin as soon as possible once you receive your information and not share this with anyone.
- Select “MyDSU” from the www.deltastate.edu homepage
- Select “Access DSU Online Services”
- Choose “Login”
- Enter your DSU ID # or SSN and your password (6 digit PIN number)
- Select “Personal Information”
- Select “Change User Password”
- Your password must be 6 digits long. Please enter a password that you can remember. All numbers and characters are case sensitive.
- Select “Change PIN” once completed
- You should also update your Security Question at this time. Follow steps 1-4 above then
- Select “Change Security Question”
- Please update your Security Question to something you can remember as this allows you to access your information over the web.
- Select “Submit” upon completion
- If you answer successfully, you will be asked to enter a new PIN for future access. If you cannot answer the Security Question correctly, you will be required to contact the Registrar’s office at 662-846-4040 or visit them in Kent Wyatt Hall in person.
- Select “MyDSU” from the www.deltastate.edu homepage
- Select “Access DSU Online Services”
- Choose “Login”
- Enter your DSU ID # and click “Forgot Password”
- Please provide the correct answer to your Security Question and select “Submit Answer”
- If you answer successfully, you will be asked to enter a new PIN for future access. If you cannot answer the Security Question correctly, you will need to contact the Registrar’s office at 662-846-4040 or visit them in Kent Wyatt Hall in person.To re-set PIN numbers bring your Student ID card to the Registrar’s Office in the Kent Wyatt Hall.
PLEASE NOTE: If you enter a wrong PIN too many times in one day, you will be locked out until you contact the Registrar’s Office to re-enable. This is to prevent someone from trying to guess your PIN.
BB CE6 shows courses with the most recent course at the bottom of the list.
Why does my course have an extra number at the end of the course name? BB CE6 is tightly integrated with Banner. If a course was taught in the spring semester and is being taught again as an intersession, summer, or fall course, Banner will number the courses sequentially after the original course name.
For example, course ABC494 was taught in the spring semester. This course is also being taught as an intersession course. Banner automatically puts the E01 (designates this as an intersession course) followed by a “1” for the 1st occurrence of this intersession course. Subsequent intersession courses would be number ABC494-EO1-02, ABC494-E01-03, etc. Summer and fall sessions are noted with C01, C02, C03, etc (for regular session courses.)
Why do I receive a Java error? BB CE6 requires the Java runtime environment in order to function properly. If you encounter Java errors on your machine, uninstall the correct version of Java and install the latest version (available free on the Internet) by following the procedures below:
Uninstalling Java Components
1. Close your web browser and any other open programs
2. Click Start > Control Panel or Start > Settings >Control Panel
3. Open Add or Remove Programs or open Add/Remove Programs
4. Click on each "J2SE" or "Java" item in the list and click the "Remove" button that appears.
5. Repeat for every “JSSE” or “Java” entry
6. Reboot your PC once all Java components have been removed
7. Proceed with reinstalling Java
Reinstalling Java Components
1. Open Internet Explorer
2. Go to http://webct.uni.edu/support/players-viewers.htm and click Java Runtime Environment (JRE)
3. Complete the steps to download, install and verify the installation for your operating system.
4. After the installation is complete, Log off from your computer and Log back on.
5. Open a browser, go to http://blackboard.deltastate.edu
6. Login to Blackboard CE6 and test.
Just for Faculty - How do I ensure I get the correct e-pak for my course?
When ordering “e-Paks” for your CE6 courses from the publisher, please note that these materials must be requested for Campus Edition 6 (or CE6).
Not sure how to submit grades using the new BB CE6 course management system? Faculty who use the Blackboard-CE6 grade book and who choose to submit final grades via the Blackboard-CE6 grade book will need to make sure that they are submitting grades in the FINAL grades column of their grade books. This column may or may not be revealed in the grade book. If it is NOT revealed, faculty members can make it appear by clicking on the REORDER COLUMNS button in the grade book. From this screen, faculty members will need to find the FINAL grade column and click the SHOW COLUMN button.
Once the column is revealed, faculty members need to make sure that the column is a TEXT column (i.e., it cannot be CALCULATED, NUMERIC or ALPHANUMERIC). If it’s not already a TEXT column, faculty members can convert it to TEXT by clicking the GRADE BOOK OPTIONS button and selecting the COLUMN SETTINGS option. Faculty will need to change the TYPE of the column (by clicking the link beneath the column label) and selecting TEXT and the NEW VALUE. This column must be a TEXT field, as the Banner administrative system accepts letter grades only.
To transfer grades from the Blackboard-CE6 grade book to Banner, faculty will need to select FINAL in the EXPORT TO SIS dropdown menu at the bottom of their Blackboard-CE 6 grade book.
To transform your discussion tool into a blog, journal and/or peer-review tool, you need to change the default settings in your course, which you can do by selecting the Build Tab in your course then selecting Manage Course (on the Designer Tools tool bar). Once in the Manage Course area, select Settings. In the Settings Management area, select the Discussions link (under the Tools column) and change the last two settings to “true.” When you save the new setting values, you will see a few additional options the next time you create a discussion forum. The blog and journal features are excellent ways to keep students engaged and writing, and the peer-review mechanism helps assure (and set criteria for) student-to-student interaction. If you have any questions about how to leverage these features once you’ve “switched them on” in BB-CE6, don’t hesitate to contact Dr. Susan Hines.
If you need help with the migration of your courses or have other questions involving CE6, please contact OIT at 4444. You can also contact our 24/7 Blackboard/WebCT help desk at extension 4444 on campus or toll free at 1-866-264-1465 for additional support issues with CE6.
