Banner UDC Support Site
What is the UDC?
The UDC (Universal Digital Campus) support site provides documentation and training information, and allows you to interact directly with SCT on your Banner support issues. As a SunGard Banner institution, all employees may create an account on the UDC support site. Once an account is created, you will have instant access to all types of Banner support information. Follow the steps below to create your own account.
What is available on the UDC?
- Create your own support cases with Sungard Banner support staff/managers
- Frequently Asked Questions are available for all technical/functional areas
- Access the SCT Knowledge Bases
- Request Product enhancements
- Talk to Sungard support staff/managers
- Frequently Asked Questions (FAQs) for all products/functional areas
- Perform extended searches through the SCT Knowledge base
- View known issues with various products/functional areas
- Sign up for various Banner listservs
- View product handbooks, documentation, view calendar
- Create your own contact list
How do you access the UDC?
You can access the UDC at https://connect.sungardsct.com
How do I create a UDC account?
- Go to https://connect.sungardsct.com
- Choose “Request a Customer Support Center Account” below the login section.
- Complete the requested information and press “Submit”.
Your new UDC account will be emailed to you within 24 hours.
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