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 Welcome
Back! Many Changes!!
You may have noticed that OIT has implemented
numerous changes over the summer.
These changes are designed to improve the “one-stop”
shop atmosphere OIT strives to achieve. Many of the new changes are
highlighted below, but look for more to come over the Fall semester. And again, from the entire OIT
team, welcome back!
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 24/7 OIT Help Desk In Service!
24/7 Help Desk – extension 4444 on
campus or call 1-866-264-1465 toll-free off campus. Delta State University and Sungard Higher
Education are pleased to introduce the new 24/7 Help Desk for the Delta
State Community. The
24/7 help desk serves as your first point of contact for technology
support needs including account and password information, login issues,
report requests, Blackboard CE6 support, and desktop troubleshooting to
name just a few. If the help desk is unable to resolve your
request in a timely manner, the request is automatically escalated to the
Sungard Delta State OIT team for resolution. During August, the 24/7 Help Desk received
over 1300 calls, resolving 59% of the calls on the first call! We look for improved call wait
times and resolution times as the semester gets underway. We appreciate your patience as we
strive to improve our service offerings.
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Relocation
of OIT Training Lab from Ewing to
Bailey 115
The former TLC training lab has been
relocated to Bailey 115.
This facility now provides for additional training offerings
from OIT, as well as a drop in area where faculty and staff can get
immediate technical assistance with Blackboard, Microsoft Office
issues, etc. The facility
seats ten and is designed for intimate gatherings. Several workshops have
already been advertised for the fall semester, with additional
offerings coming soon. Look
for more information in your inboxes and on the web very soon.
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Network Maintenance Reminder:
Friday, September 21, 4:00-9:00 PM
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OIT must perform mandatory maintenance and updates
on campus servers and other equipment during our regularly schedule
maintenance outage this Friday. Software updates for all
Windows and Unix servers will be applied and some minor hardware changes
will be implemented. During this time, you may experience an interruption
of service for the following areas:
·
Banner and all related applications
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Blackboard CE 6.0
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DSU Online Services
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DSU Web Site
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Internet Access
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Microsoft Exchange Mail Server
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Microsoft Active Directory (network access)
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File and Print Services
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NTWeb – Faculty Web Server
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One Card (on and off-campus)
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OkraMail Student Mail Server
We
appreciate your understanding as we work to ensure a safe, reliable
network infrastructure for Delta
State. If you have questions, please contact the OIT Help Desk @4444.
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Issue No. 90 – August 22,
2007
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Kethley Hall Re-Opens with new
“smart” classrooms
After a lengthy
renovation, Kethley Hall re-opened for the fall semester. The renovation included the installation
of “smart classrooms” for every instructional facility which
provides a consistent and standard technology platform faculty and
students. These facilities
include drop-down projection screens, instructor podiums, projection
units, DVD/VCR equipment, as well as enhanced sound installations.
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OIT-ELN Network:
Faculty Resource for Instructional Technology Support
Dr. Susan Hines, the Director of Instructional
Technologies, has developed the Electronic Learning Network (ELN) that
will soon be a favorite place for faculty. The OIT-ELN located at http://eln.deltastate.edu
provides instructional technology support for the DSU
community. The ELN offers a wide range of support to faculty (and
students) who use the Blackboard CE 6 course management system for web-enhanced,
hybrid/blended, and fully online courses. A special mission of the OIT-ELN
is to encourage and support teaching and learning through the increased
and appropriate use of digital media in the instructional setting and, in
particular, the instructional setting online.
Checkout
the new ELN website as it
includes many new features including an instructional resource blog,
workshop schedules, information on the use of different types of media,
as well as news and information that will be especially useful for the
DSU Community. Look for more
information in coming weeks on the ELN
website as well as the OIT newsletter. Please contact Dr. Hines for
assistance in enhancing your course development through the use of
technology.
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Cisco
Wireless Mesh Deployed for Family Housing
OIT
continues to expand the wireless presence on the DSU campus. During the spring semester, the modem
bank that served family housing failed and could not be repaired or
replaced. This opened the
door to bring a new type of wireless technology onto the campus for the
family housing area. During
July, OIT worked with Cisco and BCI to install the latest in wireless
technology, Cisco Wireless Mesh.
This installation provides for secure, authenticated access for
those residents of family housing.
OIT
is working closely with housing offices to provide login information to
those persons residing in family housing. Within the next few months, OIT
will deploy additional mesh antennas to provide increased wireless
capacity on the campus.
The Student Union, Java City,
and Kethley Hall all have wireless access. The new Baioni Center
has wireless as well as the Jacob
Conference Center and portions of Ewing
and Broom. Secure access
will soon be available in the cafeteria and natatorium, as well as. Look for new locations to be
announced soon.
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