Blackboard CE6 Most Frequently Asked Questions

· How do I log in to Blackboard?  Use your DSU ID# (900#) and PIN – (this is the same username/PIN that you use to register, check your grades, enter grades, etc.)

· How do I find out my DSU ID (900#)/PIN? From the Delta State homepage choose myDSU >> Access DSU Online Services >> Enter Secure Area >> Login >> Enter DSU ID# or SSN# and PIN (by default your PIN is your 6 digit birth date) >> Student Services and Financial Aid >> Registration >> Chose any link except “look up classes to add” and your 900# will display in the top right corner of the screen  or  your can contact the Registrar’s office at 662-846-4040.

· How do I find my courses? Blackboard shows courses with the most recent course at the bottom of the list.

· Why does my course have an extra number at the end of the course name? Blackboard CE6 is tightly integrated with Banner.  If a course was taught in the spring semester and is being taught again as an intersession, summer, or fall course, Banner will number the courses sequentially after the original course name. 

For example, course ABC494 was taught in the spring semester.  This course is also being taught as an intersession course.  Banner automatically puts the E01 (designates this as an intersession course) followed by a “1” for the 1^st occurrence of this intersession course.  Subsequent intersession courses would be number ABC494-EO1-02, ABC494-E01-03, etc.  Summer and fall sessions are noted with C01, C02, C03, etc (for regular session courses.) 

· What do I receive a Java error? Blackboard requires the Java runtime environment in order to function properly.  If you encounter Java errors on your machine, uninstall the correct version of Java and install the latest version (available free on the Internet) by following the procedures below:

Uninstalling Java Components

1. Close your web browser and any other open programs

2. Click Start > Control Panel or Start > Settings >Control Panel

3. Open Add or Remove Programs or open Add/Remove Programs

4. Click on each "J2SE" or "Java" item in the list and click the "Remove" button that appears.

5. Repeat for every “JSSE” or “Java” entry

6. Reboot your PC once all Java components have been removed

7. Proceed with reinstalling Java

Reinstalling Java Components

1. Open Internet Explorer

2. Go to http://webct.uni.edu/support/players-viewers.htm  and click the Java Runtime Environment (JRE) link.

3. Complete the steps to download, install and verify the installation for your operating system.

4. After the installation is complete, Log off from your computer and Log back on.

5. Open a browser, go to http://blackboard.deltastate.edu Login to Blackboard CE6 and test.

If you need help with the migration of your courses or have other questions involving CE6, please contact OIT at 4444.  You can also contact our 24/7 Blackboard/WebCT help desk at extension 4800 on campus or toll free at 1-866-264-1465 for additional support issues with CE6.

Tech News

(from News Factor )

· University of Missouri Hit by Hackers

· Congress Considers Data Protection Bills

· Apple iPhone Gets FCC Greenlight

Issue No. 83 - May 18, 2007

	Susan Hines, New Director of Instructional Technology to Start May 28th OIT is pleased to announce that Dr. Susan Hines will arrive on campus May 29^th to begin her new duties as Director of instructional technology.  Dr. Hines comes to DSU from Wilkes University where she was the Director of Instructional Technology.  Dr. Hines has been an Assistant Professor of Business and Technical Communications at Armstrong Atlantic State University, a Director of Instructional Design at Savannah College, a course designer and instructional analyst with Eduprise, and an Assistant Professor of English and Digital Arts at La Salle University.  Dr. Hines continues to teach online courses in addition to her instructional technology responsibilities at Wilkes.  We are tremendously excited to have Dr. Hines coming to the Delta and we are looking forward to her leadership in instructional technology design and advancing the programs forward.

	Requests for Software Installations in Computer Labs OIT will be imaging all computer labs during the late summer intersession in preparation for the fall semester.  If you are a faculty member teaching in these facilities, it is critical that any requested changes be communicated in writing along with the appropriately licensed software to OIT prior to July 16, 2007.  This will ensure that OIT has time to confirm that it can be installed and work as expected prior to the start of the fall semester.  Please provide your changes to OIT prior to the deadline so that we can make sure you have a successful start up for fall semester.  If you have changes or questions, please contact bfratesi@deltastate.edu.

Technology Term of the Week

(from Webopedia )

Rogue Wireless Device - A wireless networking term used to describe unauthorized devices connected to the network that poses a significant risk to the organization. Rogue wireless devices can be broken down into two categories: access point (AP) based threats (rogue access points) and computer based threats (rogue peers).

Project Updates

· Kethley technology renovations will be completed this summer

· Journalism Lab installation is underway, with completion expected this summer.

· Baoni Center renovation is almost complete with technology components to be completed during June

· Cisco Wireless Mesh implementation for Family Housing area will be installed and operational prior to the fall semester

· MySoft Telecommunications System is scheduled to go live during July

The Office of Information Technology DSU Box 3123 • Bailey 114 Tel: 662.846.4444 Fax: 662.843.4032 http://oit.deltastate.edu

Questions or comments ~ feel free to contact Glenn Trammel at 662-846-4840 or email at gtrammel@deltastate.edu