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Spring Semester 2009 Begins!
This edition of the OIT newsletter is designed to provide
some key information regarding technology use and support on the DSU
campus. More information can also be found on the
OIT website.
Quick Tip:
For
quick access to important technology resources, make sure you add
the
MyDSU page to your favorites! This site has quick links
for DSU Online Services, Email services, OkraKard online office,
etc!
 Faculty
and Staff Email, Web Site, & Banner Accounts
These accounts may be requested using the all inclusive
Account Application Form. Once completed, the form must be
returned to our office either by hand delivery or via campus mail.
Accounts are created as quickly as possible, and once created you
will be contacted to pick up your account and login credentials. If
you have new employees that have joined your office, you must
complete this documentation in order to have accounts created.
If
you had employees depart the University in December, please notify
the OIT offices immediately so that account access may be terminated
for those individuals.
Blackboard Information:
DSU’s online course management system
·
Workshops For Faculty
Students
who need assistance with BB-CE6 (online course management system)
should call the OIT 24/7 Help Desk on-campus at x4444/662.846.4444
or toll free: 1.866.264.1465
Faculty
who need assistance with BB-CE6 course
development should contact the on-site BB-CE6 Specialist for
assistance, from 8 am to 5 pm, Monday-Friday,
on-campus extension
4038/662.846.4038
 Internet
Connectivity FAQ’s
Residential Halls
Internet Connectivity
-
All
residence halls, with the exception of Hill
and Cafeteria apartments, have Ethernet connections in the
rooms with one port per pillow. To connect to the network, you need
an Ethernet cable (this can be purchased at local stores or the
campus bookstore) and your computer. The Ethernet jack is slightly
larger than the phone jack in the room. Simply connect your
computer with the accompanying cable to the appropriate jack.
Once connected, you will be required to complete the
Cisco Clean Access process to connect to the University
network. Follow the instructions on the link above, and make sure
to use your 900# Student ID number as your login! If you have
problems, please call the OIT Help Desk @4444.
Residential Computer Labs -Most
residential halls include computer labs that can be used by
authorized students. These facilities are under the supervision of
Resident Life.
See your RA for more information.
Wireless -
Wireless internet access is available for the vast majority of
campus. The SSID (wireless
connection name) is OKRAnet, which should appear once your
wireless connection is switched on. OKRAnet is the campus' secure
wireless network that is available for the family housing community
and multiple areas of the campus. In order to access OKRAnet, you
must authenticate via Cisco Clean Access using your given username
and password. Faculty and Staff should use their Microsoft Active
Directory credentials and students should use their 900# (the same
information used to login to DSU Online Services) For more info and
instructions,
click here. For dates and times for hands-on assistance,
click here.
Wireless device, Game Console Network Registration -If
you own an Apple iPhone, Windows Mobile device with Wi-Fi, Xbox,
Xbox360, Playstation 2, Playstation 3 or a Nintindo Wii and would
like to be able to use it on the Delta State network, you will need
to register it with OIT. To access registration form,
click here.
 Next
OIT Maintenance Window
Network Maintenance Window Service Outage: Friday, January 16, 2009
4:00-9:00 PM CST
(Maintenance Schedule: Third Friday of every month @4:00pm) |
 Need
Immediate Technology Assistance? Call the 24/7 Help Desk @4444
Contact our 24/7 (including holidays) centralized helpdesk at 4444!
Specially trained and certified IT professionals will work to get
your incident resolved as soon as possible. By reporting your
incident through our helpdesk, your request for assistance is
prioritized and immediately acknowledged by our staff. This service
centralizes all technology support requests so that we can resolve
your case upon first call, if possible, and escalate your request to
the onsite personnel if onsite assistance is required. By utilizing
this service, your case will be triaged as quickly as possible, and
allows multiple staff members to be available to respond to your
request. Our efforts are geared to have multiple individuals who
can resolve your technology support needs, and reduce the reliance
on a single individual who may be away from their email or telephone
when you most need assistance!
Your feedback is critical!
To help us provide quality service, we have begun providing a survey
at the close of every service ticket asking for your feedback. The
survey is quick and provides valuable information to our staff as we
strive to provide quality and timely service for our customers.
Look for the survey in your email and let us know your thoughts!
OIT Helpdesk Contact Information:
Dial 4444 on campus, toll-free 1-866-264-1465
Hours: 24/7, 365 Days a Year
Student
OkraMail Account Info
OKRAmail is Delta State University’s student email system and every
DSU student has a unique email address. This e-mail address is your
lifeline to the University and will be the means for official
communication between DSU students and the campus including Faculty,
Administration, and fellow students.
 Telephone
Services
New
Service
- Requesting new telephone local service (Cleveland area) or data
line installation in a campus facility can be done by contacting the
OIT @ 4444.
Residential Halls
- All residential halls include local phone service within the
Cleveland area. However, personal long distance codes may be
requested via this
form.
Faculty/ Staff Long Distance
- All offices with an existing phone jack include local phone
service within the Cleveland area. A personal long distance code
may be requested
here.
See
Telephone Services webpage
for more information.
 Technology
Training Opportunities
Need Banner or Website Training? OIT can help. We can work with
your department or one on one. If there is something you need to
know that you are not sure about, let us know. Please contact OIT
at 4760.
Current course offerings include:
-
Site Builder 101
- Introduction to Delta State's web site content management
system. You must be the authorized content manager of
information provider for your department to participate in this
training.
Enroll
-
Site Builder 201
- Exploration of advanced Site Builder features.
SiteBuilder 101 (or equivalent experience) is a
pre-requisite for this course.
Enroll
-
Banner 101
- Introduction to the basic functions
of Banner Enroll
 Security
Tips!
·
Never provide your username, password or any identity
information via email. OIT will NEVER ask for this information via
an email.
·
Never share your username or password with anyone!
·
Always lock your computer (CTL+L) when you leave your
desk for any period of time
·
Never leave laptops unattended! |
