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DSU Online FAQs

Your DSU Online Services and your Canvas login and password are the same.   These services are integrated under the DSU Banner Administrative ERP system.  You will always use your DSU 900# ID number and your associated password to login to either of these services. Any changes you make to your DSU Online Services password will be reflected in your Canvas online course management system login. 
If you have forgotten your DSU 900 ID# or your password, use the steps below to access that information online.  Or you can contact the Delta State University Registrar’s office at (662) 846-4040.

 What is DSU Online Services? 

DSU Online Services is an integrated system of Web pages that uses the World Wide Web to give students access to their records over the Internet. This DSU enterprise system uses Ellucian’s Banner Administrative ERP.  Ellucian is a global information technology solutions company, currently serving more than 1,600 education clients worldwide. You can access the student system at DSU Online Services.

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 What is available through DSU Online Services? 

  • Request admission documents                                                                      
  • Register and add/drop (when the registration schedule allows it)                     
  • View your midterm and final grades                                                                 
  • View holds that have been placed on your records, and who to see about clearing the holds                                                                                                             
  • View your institutional transcript                                                                      
  • View your class schedule                                                                                   
  • View a summary of your student account (bill)                                                   
  • Pay tuition & fees by credit card (Discover, MasterCard, Visa)                      
  • View the status of Financial Aid documents submitted or needed                    
  • View and accept your financial aid awards                                                      
  • View your financial aid academic progress                                                   
  • Change your Personal Identification Number                                                
  • View and update your e-mail and mailing addresses                                        
  • View your advisor’s name

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 Who can use it? 
Currently registered and former students can use this system.

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 What browsers can I use? 
It is highly recommended that you use one of the following browsers:

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When is it available? 
DSU Online Services is available 24 hours a day, 7 days a week. 

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 What is a “Student ID Number”? 
Student ID (DSU 900 ID#) is a unique number that is assigned to each student.  This number is used for all communication and correspondence on the campus with both administrative and academic offices. This unique number in combination with the PIN number is needed to successfully login to the system.  Protect this information as you would your social security number.

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  How do I find out my DSU 900# Identification Number?  

  1. Select “MyDSU” from the www.deltastate.edu homepage 
  2. Select Access DSU Online Services”   
  3. Choose “Login” 
  4. Enter your DSU ID # or SSN and your password (6 digit PIN number(by default your PIN is your 6 digit birth date)) 

    1. Advisory: You will be required to use your Delta State University ID Number when working with any office on the campus. Protect this information just as you would your social security number as it is unique and identifies you to the campus. For more information on keeping your information secure, see Computing Safety Tips.
  5. Choose “Student Services and Financial Aid” 
  6. Choose “Registration” 
  7. Choose any link except “look up classes to add” and your 900# will display in the top right corner of the screen or you can contact the Registrar’s office at 662-846-4040.

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 How do I login to DSU Online Services?
  1. Select “MyDSU” from the www.deltastate.edu homepage 
  2. Select Access DSU Online Services”   
  3. Choose “Login” 
  4. Enter your DSU ID # or SSN and your password (6 digit PIN number) 

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What is a “PIN”? 
Your PIN (“Personal Identification Number”) is a six-digit number that serves as the password for access to your student records.  When you type your PIN, it will appear as ****** to prevent others from seeing it. All six digits must be entered (if your PIN has leading zeros, enter them also).  It is very important that you change your pin as soon as possible once you receive your information and not share this with anyone.

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 How do I change my PIN? 

  1. Select “MyDSU” from the www.deltastate.edu homepage 
  2. Select “Access DSU Online Services”   
  3. Choose “Login” 
  4. Enter your DSU ID # or SSN and your password (6 digit PIN number) 
  5. Select “Personal Information” 
  6. Select “Change User Password” 
  7. Your password must be 6 digits long. Please enter a password that you can remember. All numbers and characters are case sensitive.
  8. Select “Change PIN” once completed 
  9. You should also update your Security Question at this time. Follow steps 1-4 above then 
  10. Select “Change Security Question” 
  11. Please update your Security Question to something you can remember as this allows you to access your information over the web.  
  12. Select “Submit” upon completion 
  13. If you answer successfully, you will be asked to enter a new PIN for future access. If you cannot answer the Security Question correctly, you will be required to contact the Registrar’s office at 662-846-4040 or visit them in Kent Wyatt Hall in person. 

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  What if I forget my PIN? 

  1. Select “MyDSU” from the www.deltastate.edu homepage 
  2. Select “Access DSU Online Services”   
  3. Choose “Login” 
  4. Enter your DSU ID # and click “Forgot Password” 
  5. Please provide the correct answer to your Security Question and select “Submit Answer” 
  6. If you answer successfully, you will be asked to enter a new PIN for future access. If you cannot answer the Security Question correctly, you will need to contact the Registrar’s office at 662-846-4040 or visit them in Kent Wyatt Hall in person.To re-set PIN numbers bring your Student ID card to the Registrar’s Office in the Kent Wyatt Hall. 

PLEASE NOTE: If you enter a wrong PIN too many times in one day, you will be locked out until you contact the Registrar’s Office to re-enable. This is to prevent someone from trying to guess your PIN.

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  What can I do to protect my records? 

  • Don’t reveal your PIN to anyone and protect the use of your Student ID Number.
  • When you are finished, log off from DSU Online Services (click the Exit button) and exit from the browser.
  • Change your PIN once you receive it, and at least once a year thereafter. Some choices of Pins are more secure than others; less secure (i.e., easily guessed) Pins include: Birth date, phone number, address, and zip code; 000000, 999999, 123456, etc.
  • The PIN Verification screen shows the date your records were last accessed via DSU Online Services. If this date does not match the date you last logged on, it is possible someone else has accessed your records. Please change your PIN immediately and report this incident to Technology Help Desk in Bailey Hall 114.

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 How secure is my information on Web for Students?  

  • Information is encrypted before it is transmitted over the Internet using SSL technology.
  • A valid Student ID Number and PIN must be provided before access to any information is allowed.
  • Data is encrypted before it is passed between the web server and the computer.

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 What if the information shown in my student records is incorrect? 
Contact the Registrar’s Office in Kent Wyatt Hall.

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 What effect does a hold have? 
A registration hold prevents you from registering, adding, and dropping classes. A transcript hold prevents you from getting an official transcript, and from receiving your grades in the mail if you choose.  A transcript hold is set by the business office and usually can only be cleared by paying the balance on your account.  Only the office that entered a hold can clear it.

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I am getting “This session has expired”, sometimes after only a few seconds, or soon after I verify my PIN. 
Sometimes, simply exiting and restarting your browser will clear this error.

  1. Your DSU Online Services session was left inactive for too long
  2. You are double clicking instead of single clicking.     
  3. Your PC is running Web accelerator or download accelerator software
    If you have purchased or downloaded one of these accelerator programs, please uninstall or disable it.
  4. Excessive system load
    The system could not respond to your request within a reasonable period of time.
  5. You pressed your browser’s Stop button or the Esc key, then clicked a link
    Interrupting Web for Students while it is working on your request requires that you log back in.
  6. You are behind a firewall
    As a security measure, DSU Online Services builds a key to identify you and your session. This key includes your IP address. If you are coming through a firewall, it is possible that your internal address will be translated to a different external address each time you leave your site. If this happens, DSU Online Services views it as a security breach and tells you that you must log in again. To solve this, see the Office of Information Technology to get a static IP address or map to a static translation.
  7. You double-clicked a link
    Links should be clicked only once. 
  8. You are using Internet Explorer
    This usually happens with IE. The solution is to clear the browser’s cache. (Usually tools, options, delete files.) Do this and then close and re-open the browser and try to login again. Sometimes you have to re-boot to get the browser to give up (it’s non-persistent cookies).  Netscape usually does not have this problem.

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 Why does my browser try to download a file named tsrvweb.exe when I click a link? 
This can happen if “download accelerator” or “web accelerator” software is installed on your PC. It can also be caused by a broken HTTP proxy server at your Internet Service Provider’s site. Also, you may have upgraded your browser from a version in which you specified to “always download EXE files”, and the new version doesn’t permit you to reverse this setting.

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OIT Help Desk 4444

 

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